Contact Torch Gummies

Questions about your order, a product, or our shipping process? We are here to help.

Email Support

[email protected]

Best for order status, product questions, returns, and general inquiries. We respond within 24 hours on business days.

Business Hours

Monday to Friday, 9AM to 5PM EST

Orders placed before 2PM typically ship the same day.

Shipping

Domestic US Shipping Only

Discreet, plain packaging. Next-day delivery available for most locations.

What We Can Help With

  • Order tracking – Include your order number and we will send you a status update.
  • Product questions – Dosage guidance, ingredient info, or help choosing the right product.
  • Returns and exchanges – Items can be returned within 30 days in original, unopened packaging.
  • Lab results – Request Certificates of Analysis for any product or batch.
  • Wholesale inquiries – Interested in carrying Torch products? Let us know.

Before You Contact Us

Check our FAQ page first. We answer the most common questions about dosage, legality, shipping, and storage there.